Child Protection Services: Are they being felt?
Author: Ianne R. Go, Eleanore V. Ramos, and Mary Ann C. Magtulis
Last May 2017, the Philippine Statistical Research and Training Institute has completed the research project entitled "Localization of the Governance Indicator Framework and Field test of Local Child Protection (CP) Indicators for Local Government Units", a commissioned research by the United Nations Children's Fund (UNICEF). The main objective is to study the applicability of the governance indicator framework (GIF) for child protection in the Philippines. One of its activities is the development of a CP monitoring tool to determine CP activities of local government units. Using existing monitoring systems and the GIF as bases, the monitoring tool was instrumented and field-tested in ten out of 36 UNICEF focus areas in the country. Included respondents were members of the City/Municipal Council for the Protection of Children and other key CP stakeholders of the sample areas. The monitoring tool includes questions on CP policies and legislations being implemented in the area, financial management, data management, existing reporting and referral system, as well as services being provided. These services help the locality nurture a child friendly environment. Moreover, to know the views of parents and guardians, another questionnaire to complement the CP monitoring tool, was also instrumented. Questions applicable to service recipients were culled out from the child protection monitoring tool and administered to parents and guardians. Though the results of the field test have been presented, comparison of responses between service providers (LGUs) and service recipients (parents and guardians) is not done as this is not part of the objective of the study. However, relationship between the service recipients, or customers, and service provider is important in achieving high levels of customer satisfaction and loyalty (Gittel 2002). This implies that when a customer is completely satisfied, strong customer loyalty shall follow. Customer satisfaction, in this case, can only be measured if their responses toward a particular situation is similar (that is, if they agree or disagree). This study made a comparison of responses from both service provider and service recipients to know whether the services being provide by the LGU are being recognized and experienced by parents and guardians. Goodness of Fit Tests shall be employed to measure the differences in the distributions of their responses. Results of this study can serve as guide to LGUs in evaluating the perceptions of parents and guardians towards the services they provide.